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Processing time or custom portraits:

The time I need to have a portrait ready to review differs based on the number of pets and my waiting list. The estimated time is 3-6 weeks more or less.

Estimated shipping times after the portrait is ready and approved:

North America: 5-15 business days

Europe: 5-15 business days

Latin America and the Caribbean: 10-20 business days

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options:

Payments are processed by PayPal. 

PayPal keeps your payment information secure. TinymindsArt never receives your credit card information.

Returns & exchanges

I do not accept changes or cancellations.
If the product arrives damaged, I gladly accept the return and a new one will be sent.
To do so, follow the steps below:

  • Please contact me within 3 days of delivery with pictures showing that the product is damaged.

  • Please return the item within 7 days of delivery.

  • Please contact me if you have any other problems with your order.

The following items cannot be returned or exchanged due to their nature unless they arrive defective:

 

  • Custom or personalized orders

  • Digital files

  • Discounted items

  • I don't accept returns on items that have been washed, worn, or have their tags removed

Please contact me if you have any other issues with your order

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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